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No alarm can be entered or no alarm is displayed

Explanantion

The alarm feature has been disabled for the user concerned / folder in the scope of the user authorisations.

Remedy

See "Extras" / "User administration"

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Calendar weeks have been calculated incorrectly

Explanation

The wrong day has been configured for the beginning of the week (Sunday instead of Monday or vice versa).

Remedy

See "Options" / "Database settings" / "Times/Calendar weeks".

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Folders are being displayed, but no projects or tasks

Explanation 1

The folder is "closed" (the "+" symbol is located in front of the folder name).

Remedy 1

Click on the "+" symbol.

Explanation 2

One or more filters have been set whose conditions are not met by any of the records. This is why no data is being displayed.

Remedy 2

Call up View / Filter... and press the Delete filter button.

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Data is not displayed (any more)

Explanation

The folder filter is enabled and no folders have been selected for display.

Remedy

Disable the folder filter or select the folders to be displayed in the list of the filter dialogue screen.

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The time bars are transparent and time and period are "0"

Explanation

The calculation of duration has been disabled for the standard calendar.

Remedy

Open the view of the working hours (Menu View / Resources calendar (Working hours)) and enable the calculation of duration for the standard calendar by selecting With duration.

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»An error has occurred the last time that the file was opened!«

Explanation

The last attempt to open A-Plan and load a database failed since the database has an error (possibly caused by a system crash, etc.).

A-Plan determines this when starting up the next time and offers you the option of executing the repair program.

Remedy

If your response to the question: "Should an attempt be made to repair the file?" is "Yes", a repair program is invoked that corrects the error in almost all cases.

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General information

In case errors occur while you are working with A-Plan, we recommend that you proceed as follows:

1. Please check whether you have installed the current release.
You can find the version that is installed in your system using the menu on the extreme right:
Press the question mark and then select Info on A-Plan. (With A-Plan 2009 version or higher, when starting A-Plan, a message appears automatically if a newer version is available, which can then also be installed automatically.)

The current version of the respective release is available on our homepage under: Patches

2. If the error continues to occur:

Call up the repair function in A-Plan:
"File" / "Repair database..."

3. If the error is not resolved with this, please contact us via e-mail support@braintool.com