OneStat.com Web Analytics

Show all / Hide all

fold faq

Calendar weeks are not printed

Explanation

Either you have not clicked on the Calendar weeks ("CW") button or the printing columns for the display of the calendar weeks is too small.

Remedy

Enable the Calendar weeks button or increase the width of the printing columns by using more pages for the printout or enlarging the width for the day.

fold faq

Time bars are not printed

The wrong print area has been selected (in most cases, the incorrect number of years).

fold faq

A-Plan "hangs" when calling up the print options

When calling up the print options, A-Plan requests certain data from the printer (e.g. size of the printable area, etc.). For printers that are addressed via the network, this may take up to 30 sec. in rare cases.

fold faq

The print preview is displayed incompletely after inserting in another program

Explanation

A-Plan generates the print file usually in EMF format (= "Enhanced Meta File"), a Microsoft standard. Certain older programs or Operating Systems (e.g. Windows 95, 98), in certain cases, however, are not in a position to read the EMF format properly.

Hence, the only remedy possible is to load a newer version of the program or Operating System!

fold faq

Inexplicable problems while printing

Quotation from a technical magazine:

"... The interaction between an application and the printer does not always work as seamlessly as the user - and certain manufacturers - imagine. In all likelihood, the reason for this is neither an erroneous application program nor Windows that is frequently held to blame. In most cases, the printer drivers are responsible for incorrect or improper printing results. ..."

Even if this citation is a few years old in the meantime, it continues to hold true: About 90% of al­l complaints received by our hotline pertaining to printer problems are attributable to improper printer drivers based on experience.

Remedy

Once again, we cite the technical magazine:

"... The simplest solution to the problem is a driver update. The likelihood that the error has been set right in the update is generally not poor. ..."

This, too, can be confirmed by us. This is why we request you, in the event of inexplicable problems, to first check whether a newer version of the driver for your printer is available on the website of the printer manufacturer.