Service Packages

You may contact us at any time free of charge in case of queries, problems, etc. (see Support enquiry). The typical response time for this purpose is 1 – 2 working days. (Patches) are also provided free of charge. Faster responses is provided by us as a part of Service packages, which also include complimentary updates to newer versions of A-Plan.

 
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      Service Costs
       
    •  
      Update Costs
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      Response times (E-mail)
       
       
    • Call-back
    • Remote Support
  • Free

    •  
      Service Costs: -
       
    • Update Costs: about 50% of the full version
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      Response times (E-mail):
       
      1 - 2 working days
       
    • Call-back: -
    • Remote: -
  • Basic Package

    • Service Costs: 20% of the licence fees* per annum
    • Update Costs: Free of charge
    • Response times (E-mail): 8 hours guaranteed, typically 4 hours (during working hours)
    • Call-back: If needed
    • Remote: If needed
  • Premium Package

    • Service Costs: 25% of the licence fees* per annum
       
    • Update Costs: Free of charge
    • Response times (E-mail):
      4 hours guaranteed, typically 1 hour (during working hours)
    • Call-back: If needed
    • Remote: If needed