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Service Packages

You may contact us at any time free of charge in case of queries, problems, etc. (see Support enquiry). The typical response time for this purpose is 1 - 2 working days. (Patches) are also provided free of charge. Faster responses is provided by us as a part of Service packages, which also include complimentary updates to newer versions of A-Plan.

Servicelevel

 

Free

Basic Package

Premium Package

Service Costs

-

20% of the licence fees* per annum

25% of the licence fees* per annum

Update Costs

about 50% of the full version

Free of charge

Free of charge

Response times (E-mail)

1 - 2 working days

8 hours guaranteed, typically 4 hours (during working hours)

4 hours guaranteed, typically 1 hour (during working hours)

Call-back

-

If needed

If needed

Remote Support

-

If needed

If needed