Service Packages

You may contact us at any time free of charge in case of issues, problems, etc. (see Support enquiry). The typical response time for this purpose is 1–2 working days. Patches are also provided free of charge. Faster response is provided by us as a part of service packages, which also include free updates to newer versions of A-Plan.


    • Yearly usage fees including Service costs
    • Update Costs
    • Response times (E-mail)

    • Call-back
    • Remote Support
    • Phone Support
  • Basic Package

    • 20% of the base license fees* per year
    • Free of charge
    • 8 hours guaranteed, typically 4 hours (during working hours)
    • In special cases
    • In special cases
    • -
  • Premium Package

    • 25% of the base license fees* per year
    • Free of charge
    • 4 hours guaranteed, typically 1 hour (during working hours)
    • Yes
    • Yes
    • Yes