Service Packages

You may contact us at any time free of charge in case of issues, problems, etc. (see Support enquiry). The typical response time for this purpose is 1–2 working days. Patches are also provided free of charge. Faster response is provided by us as a part of service packages, which also include free updates to newer versions of A-Plan.

 
  •   

    • Service Costs
       
    •  
      Update Costs
    • Response times (E-mail)
       

    • Call-back
    • Remote Support
  • Free

    •  
      Service Costs: -
       
      free

    • Update Costs: about 50% of the full version
    •  
      Response times (E-mail):
       
      1 - 2 working days
       

    • Call-back: No
    • Remote: No
  • Basic Package

    • Service Costs: 20% of the licence fees* per annum
    • Update Costs: Free of charge

    • Response times (E-mail): 8 hours guaranteed, typically 4 hours (during working hours)
    • Call-back: In special cases
    • Remote: In special cases
  • Premium Package

    • Service Costs: 25% of the licence fees* per annum
    • Update Costs: Free of charge

    • Response times (E-mail):
      4 hours guaranteed, typically 1 hour (during working hours)
    • Call-back: Yes
    • Remote: Yes