Service Packages

If you have questions or problems, you can contact us anytime (see support request). Error corrections (patches) will be provided free of charge.


    • Yearly service fees including Service costs
    • Update Costs
    • Response times (E-mail)

    • Call-back
    • Remote Support
    • Phone Support
  • Basic Package

    • 20% of the base license fees* per year
    • Free of charge
    • 8 hours guaranteed, typically 4 hours (during working hours)
    • In special cases
    • In special cases
    • -
  • Premium Package

    • 25% of the base license fees* per year
    • Free of charge
    • 4 hours guaranteed, typically 1 hour (during working hours)
    • Yes
    • Yes
    • Yes
* Will be determined according to the currently present A-Plan licenses including the licensed add-ons. You can find further information on our price list (basic licence prices) as well as in the overview of the Yearly service fees. You can find contract details in our license- and service contract (pdf-file, 115 kB).