Service Level
If you have questions or problems, you can contact us anytime (see support request). Bug fixes (patches) will be provided free of charge.
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- Response times (E-mail)
- Patches (error corrections)
- Call-back
- Remote Support
- Phone Support
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Basic Package
- 8 hours guaranteed, typically 4 hours (during working hours)
- Yes
- In special cases
- In special cases
- -
-
Premium Package
- 4 hours guaranteed, typically 1 hour (during working hours)
- Yes
- Yes
- Yes
- Yes