Service Level

If you have questions or problems, you can contact us anytime (see support request). Error corrections (patches) will be provided free of charge.


    • Response times (E-mail)
    • Patches (error corrections)
    • Call-back

    • Remote Support
    • Phone Support
  • Basic Package

    • 8 hours guaranteed, typically 4 hours (during working hours)
    • Yes
    • In special cases
    • In special cases
    • -
  • Premium Package

    • 4 hours guaranteed, typically 1 hour (during working hours)
    • Yes
    • Yes
    • Yes
    • Yes
You can find contract details in our license- and service contract (pdf-file, 115 kB).